CANCELLATION POLICY

Policy Type: Standard

Travelers may cancel their experience up to 48 hours prior to the start time (depending on the local time zone) to receive a full refund. After this period, no refunds will be issued.

Cancellations after booking:

Goddess of the Sea reserves the right to cancel a reservation and issue a full refund in the following cases:

– Adverse weather conditions that prevent the safe completion of the experience.

For any questions or cancellation requests, we invite you to contact our customer service team.

PRIVACY POLICY

At La Diosa del Mar, we are committed to protecting the privacy of our customers and users. This Privacy Policy describes how we collect, use and protect your personal information when you interact with our website.

1. Collection of Information

We collect personal information voluntarily provided by users when making reservations, subscribing to our newsletter or contacting us through forms on our website. This information may include:

– Full name

– Email address

– Telephone number

– Payment details (processed through secure third party platforms)

2. Use of Information

The information collected will be used exclusively for:

– Manage reservations and provide our services

– Send confirmations and updates about your reservation

– Respond to inquiries and provide customer support

– Send promotions and special offers (if you have given your consent).

3. Information Protection

We implement technical and organizational security measures to protect personal information from unauthorized access, misuse or disclosure.

4. Information Sharing

We do not share, sell or rent personal information to third parties, except as necessary to process payments or comply with legal obligations.

5. User Rights

Users have the right to access, correct or delete their personal information. To exercise these rights, they can contact us through our official email address.

6. Modifications to the Privacy Policy

We reserve the right to update this policy at any time. Any changes will be posted on our website and will be effective immediately.